CORONAVIRUS (COVID-19)

OUR EXPERIENCE VENUES ARE NOW OPEN. PLEASE FIND FURTHER DETAIL AND INFORMATION BELOW.

Good To Go England Logo for Visit England

YOUR SAFETY IS OUR NUMBER ONE PRIORITY

To manage the well-being of our guests & employees we have made some changes to our experiences, please read our Covid-19 safety and well-being information below.

We thank you for your patience and look forward to welcoming our guests back very soon.

Stay safe, be kind, stay well.

EXPERIENCE COVID-19 SAFETY AND WELL-BEING CHARTER

YOUR EXPERIENCE

If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please stay at home and e-mail the centre to re-arrange your booking.



FLEXIBLE BOOKING TERMS

Following the government’s announcement of possible ongoing regional and national restriction measures, we will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below -



Flexible Booking - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.



Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.



SOCIAL DISTANCING

Everyone on site must adhere to social distancing guidelines and remain at least 2 metres apart where possible. We have put some signs up to help remind and guide you.



VENUE SANITISATION

All areas of the building routinely undergo enhanced cleaning and sanitation. A comprehensive cleaning schedule and log has been developed to ensure consistent and timely sanitation.



WHAT TO EXPECT ON ARRIVAL



LATERAL FLOW TEST

All guests will be required to provide proof of a negative lateral flow test on arrival via NHS text message or photographic proof within 72 hours of your experience. Guests with a positive Covid - 19 result will be asked to reschedule their experience to ensure our other guests and staff are kept safe.



HAND-SANITISING STATIONS

All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.



PERSONAL PROTECTIVE EQUIPMENT (PPE)

As per the government guidelines we request all customers to bring and wear their own personal face covering inside the Jaguar Land Rover venues and vehicles at all times. Please note certain areas will not allow access without face coverings. Staff will also be wearing personal protective equipment at all times.



A personal bottle of hand santiser will be made available for customer use during their experience.



TABLE SERVICE REFRESHMENTS

Your host will provide you with refreshments to your designated seating area. This area will also be regularly cleansed and sanitiser with be provided.



A tour guide at the Jaguar Land Rover production line at Solihull

FACTORY TOURS

Following HM Government’s announcement, Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until September 2021. For exisiting bookings or vouchers, please contact a member of the team.

CHANGES TO THE DRIVE EXPERIENCE



DRIVING INSTRUCTORS

We are conducting all drive experiences in an instructor ‘lead-follow’ format or at the side on the vehicle with 2 metre distance. At no time will the instructors be in the same vehicle as our guests. Each customer will have their own exclusive use of a vehicle and all instructions will be delivered via radio or hand signals.



INSTRUCTION

One instructor may instruct up to two drivers (while each remain in their own vehicles).



GUEST LIMITATIONS

Each customer will have their own exclusive use of a vehicle with up to 2 passenger from their household or bubble.



DOCUMENTATION

Customers MUST complete the disclaimer and licence check online before attending their experience.



PERSONAL PROTECTIVE EQUIPMENT (PPE)

Face covering must be worn at all times within the Experience centre and vehicles.



VEHICLE SANITISATION

After each customer use, vehicle interior and exterior is cleaned and sanitized with an anti-microbial disinfectants product passing Covid 19 disinfection standards. Employees responsible for transporting and cleaning vehicles are equipped with personal protection at all times to preserve sanitary conditions.



FACTORY TOURS

Following HM Government’s announcement, Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until September 2021. For existing bookings or vouchers, please contact a member of the team.