OUR EXPERIENCE VENUES ARE NOW OPEN. PLEASE FIND FURTHER DETAIL AND INFORMATION BELOW.
To manage the well-being of our guests & employees we have made some changes to our experiences, please read our Covid-19 safety and well-being information below.
We thank you for your patience and look forward to welcoming our guests back very soon.
Stay safe, be kind, stay well.
If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please stay at home and e-mail the centre to re-arrange your booking.
Following the government’s announcement of possible ongoing regional and national restriction measures, we will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below -
Flexible Booking - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.
Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.
Everyone on site must adhere to social distancing guidelines and remain at least 2 metres apart where possible. We have put some signs up to help remind and guide you.
All areas of the building routinely undergo enhanced cleaning and sanitation. A comprehensive cleaning schedule and log has been developed to ensure consistent and timely sanitation.
All guests will be required to provide proof of a negative lateral flow test on arrival via NHS text message or photographic proof within 72 hours of your experience. Guests with a positive Covid - 19 result will be asked to reschedule their experience to ensure our other guests and staff are kept safe.
All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.
As per the government guidelines we request all customers to bring and wear their own personal face covering inside the Jaguar Land Rover venues and vehicles at all times. Please note certain areas will not allow access without face coverings. Staff will also be wearing personal protective equipment at all times.
A personal bottle of hand santiser will be made available for customer use during their experience.
Your host will provide you with refreshments to your designated seating area. This area will also be regularly cleansed and sanitiser with be provided.
Following HM Government’s announcement, Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until September 2021. For exisiting bookings or vouchers, please contact a member of the team.
We are conducting all drive experiences in an instructor ‘lead-follow’ format or at the side on the vehicle with 2 metre distance. At no time will the instructors be in the same vehicle as our guests. Each customer will have their own exclusive use of a vehicle and all instructions will be delivered via radio or hand signals.
One instructor may instruct up to two drivers (while each remain in their own vehicles).
Each customer will have their own exclusive use of a vehicle with up to 2 passenger from their household or bubble.
Customers MUST complete the disclaimer and licence check online before attending their experience.
Face covering must be worn at all times within the Experience centre and vehicles.
After each customer use, vehicle interior and exterior is cleaned and sanitized with an anti-microbial disinfectants product passing Covid 19 disinfection standards. Employees responsible for transporting and cleaning vehicles are equipped with personal protection at all times to preserve sanitary conditions.
Following HM Government’s announcement, Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until September 2021. For existing bookings or vouchers, please contact a member of the team.
Wheelchair friendly with step-free access and suitable washroom amenities. However, please do inform us about particular needs.
For our Experience Days you are fully insured to drive our vehicles with an instructor present.
To ensure that you have the most comfortable and safe experience with us, all Jaguar Land Rover driving programmes adhere to the Government's latest Covid-19 guidelines. Our current processes are outlined here.
To redeem your voucher just give us a call, e-mail us or redeem your voucher code at checkout. Click here for a list of our Centre contact details.
